Refund & Cancellation Policy

This policy covers the two things SplitVocals sells: the HD Pack (a one-time purchase of server-side HD separation credits) and the Pro subscription (monthly or yearly). The 4-stem browser separator is not sold and is not affected by anything on this page. Purchases are processed by Creem, our merchant of record; refunds are returned by Creem to the original payment method.

1. Cancelling Pro

You can cancel a Pro subscription at any time from your account page (“Manage billing” opens the Creem billing portal, where the cancel button is). Cancelling stops the next renewal. Pro keeps working until the end of the period you have already paid for, and nothing further is charged. We do not issue partial refunds for the unused remainder of a monthly or yearly period, except where the law of your country requires it.

2. Refunds on Pro

• Charged by mistake or twice: refunded in full. Email us with the order number.
• Within 14 days of the first payment, with no HD separation run: refunded in full on request.
• Renewals: a renewal charge can be refunded if you ask within 14 days of it and have not run an HD separation in the new period.
• Service failure: if HD separation was unavailable for a sustained period on our side, we refund the affected time on request.

3. Refunds on the HD Pack

An HD Pack is refundable in full within 14 days of purchase if none of its credits have been used. Once a credit has been spent, the pack is considered delivered and is not refundable, except for a failed job: when an HD job fails for a reason on our side, the credit is returned to your balance automatically, and if that keeps happening we refund the pack.

4. Separation quality

HD separation quality depends on the source recording, and results vary from track to track. A separation that ran successfully but does not sound the way you hoped is not a defect and is not by itself grounds for a refund, except within the 14-day windows above. If you are unsure whether HD will help a particular track, run it on the free browser separator first; every new account also gets one HD credit to try.

5. How to ask

Email support@splitvocals.com from the address on your account with the order number from your Creem receipt. We reply within 3 business days. Approved refunds are issued by Creem and usually appear on your statement within 5–10 business days, depending on your bank.

6. Your statutory rights

Nothing here limits rights you have under consumer law in your country, including any right of withdrawal that applies to digital services. Where those rights are broader than this policy, they apply.

7. Changes

We may update this policy from time to time. Material changes will be reflected by an updated “Last updated” date on this page. See also our Terms of Service and Pricing.